Refund & Return Policy
REFUND, RETURN & CANCEL
By placing an order, you confirm that you have read, understood, and accepted the following policies.
Returns
We accept returns for products that were shipped by us and contain defects due to our error (e.g., incorrect item or damaged item).
Item(s) must be returned with proof of purchase.
To process your return, a receipt or proof of purchase is required. Please contact our support team via support@lucyla.com for further instructions. Kindly note that the return shipping fee will be your responsibility.
Refunds
Our refund policy is valid for 3 days from the date of delivery. If more than 3 days have passed since you received your item, unfortunately, we cannot offer a refund or exchange.
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund request.
If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified number of days.
If you have not received your refund, please follow these steps:
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Check your bank account.
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Contact your credit card company, as it may take time for the refund to be posted.
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Contact your bank, as processing time for refunds can take up to 5 business days.
If you have completed these steps and still have not received your refund, please reach out to us at support@lucyla.com.
Cancel Order
Orders can only be canceled within 24 hours from the time of purchase on the same day.
A management, processing, and transaction fee will be applied to cancellations based on the total order value. For example, for PayPal transactions, the fee is 4.4% + $0.30 per order.
Full refunds are only applicable when switching orders. If you place a new order, our system will automatically cancel the previous order and issue a 100% refund.
CONTACT US
Email: support@lucyla.com
Address: 13301 Jasperson Way, Westminster CA 92683, United States